[Resolved]  Elica — purchased three burner gas stove

Address:411027

Good afternoon.
It is perhaps my mistake to choose the product and was insisted by the sales person of radhika stores in pimple saudagar for the product quality.
Well while installing the stove one of the burner was hanging, none of the three screws were fitted, it was rectified after great persuasion.
During that first compliant it was agreed that the three gas brass burners would be replaced since two of the three have turned partially black is certainly quality issue.
It is not yet fully being used since nobody is staying there.
One of the major safety concerns is that explosive sound comes some times while giving spark for ignition.
Regards,
Girija moza
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Jun 18, 2018
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
May 08, 2018
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Verified Support
May 08, 2018
Elica India Customer Care's response
Dear Sir,
Technician will visit at the earliest to resolve the issue, The burners have discolored due to oxidization if the burners gets d-shaped or melted the same will be replaced in warranty .

Thank you
Elica India
[protected]
Complaint comments 

Comments

Sir/Madam

I have bought new elica chimney. but till time motor not working

vijaykumar1977's reply, May 30, 2018
motor not working

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