[Resolved]  Elica — regd. broken oil collector of kitchen chimney

Address:	560066
Website:	www.elicaindia.com

I am writing to report a complaint regarding the oil collector of Elica kitchen chimney that I purchased from Amazon on 13 May 2018.

From its installation on 18 May 2018, the oil collector has fallen automatically twice, first time on 16 June 2018 and second time on 10 July 2018. Both the times it fell, the chimney was not even in on mode. In short, the collector just fell from its place without any reason.

I have been following up with your customer care executives ever since the recent piece fell without any success. The technician called Sridhar visited my house Saturday but he was of no help. He refused to provide a replacement and told me that he would discuss the matter with head office. More over, he was not even able to answer basic questions related to the function and operation of the chimney. I suspect that Sridhar has not fitted the oil collector properly both the times when it was replaced.

I request you to look in the matter at the earliest and provide me with a new oil collector. Please note that the recently fitted collector was under warranty of one month. It was installed on 26 June 2018.

Smita