Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — No response from you

Ritika Kalia

Address:	Faizabad, Uttar Pradesh, 224001
Website:	Elitify

Hello,

This is regarding order#88865 to elitist. They said few new rules empised by customs which they were not aware of starting from 25th may 2018.
I was told that this is stuck with customs, so they said they can offer me either to wait or get refund +extra 10% store credit.in reply mail i asked to give me an estimate time around which i may expect delivery of goods then i can decide what option to choose, by then no reply from these guys.
This is so pathetic that these guys serve customer this much poorly. No response to my questions and worst part is they never give customer care number.

Vinayak

Was this information helpful?

No (0)

Yes (0)

Jul 7, 2017

Complaint marked as Resolved

Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Dear Ritika,

Greetings from Elitify!

We wish to inform that your order has already been procured from the vendor and the shipment has even reached India. The shipment is under customs clearance regularities. The article is expected to reach our Indian warehouse this week and then we will ship it across to you.

We will share the tracking details once the article is shipped from our warehouse and will do our best to get it shipped within shortest possible time frame.

We will get the refund processed in case we fail to ship the article this week.

Apologies for the inconvenience caused. We look forward to you little more patience and understanding on this.

Regards,
Team Elitify!