[Resolved]  Elitify.com / Lavida Luxe Lifestyle Solutions — Product not received, no response

Address:New Delhi, Delhi, 110030
Website:www.elitify.com

I had placed an order for "Cashmere Glow Fragrance Mist" on their website on 20th May 2017, Order number. 88965. I had paid the full total of 1, 489/- for the product online. after 7 days i wrote them a mail inquiring about the status of my product and when it will be delivered. 7 days and I am yet to receive any updates on the shipping. Kindly let I have not yet received any mails from them regarding my queries. Please note that i have already payed the full amount from my purchase but i have not yet received my product, I believe this is fraud. Unlike other online shopping websites, this particular one deals with expensive products, which i believe should be a bit more responsive to its customers. Hopefully they take the right action to send my product, if not I will be placing my complaints about their business to higher authorities. Thank you
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Jul 6, 2017
Complaint marked as Resolved 
Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.
Verified Support
May 30, 2017
Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response
Dear Nandini,

Greetings from Elitify!

We would like to confirm that your order has been confirmed and processed with our vendors in US. The order will be shipped within stipulated time-frame (2-3 weeks.) Once your order is dispatched, you will get an email alert with the courier details. In the event of any changes, we will update you accordingly.

Please feel free to get in touch for further assistance.

Thanks,
Team Elitify
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    Elitify.com / Lavida Luxe Lifestyle Solutions Phone
    + 91 92 1203 5483
    Elitify.com / Lavida Luxe Lifestyle Solutions Address
    Building No 18, 1st Floor, Sector 44, Gurgaon, Haryana, India - 122003
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