Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — products not received

Chanda Mehra

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110030
Website:	www.elitify.com

I had placed an order a bag on june 30th from ewww.elitify.com. my confirmation number for the is #89354. I was told that the order will take 2-3 weeks to be delivered but i haven't received the product (Ralph lauren bag). I haven't received any tracking information as well. I have written twice to their customer care but nothing has changed. No one has reached out to me with a resolution or sharing the status of the bag. I would request the company to refund by inr 10, 000 which i had paid for the bag. Please help me.

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Sep 25, 2017

Complaint marked as Resolved

Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Dear Ms. Mehra,

Greetings from Elitify!

We would like to inform you that your order stands cancelled. The order cancellation email with all the details along with the link to share your NEFT details to process the refund has been sent to your registered mail Id. Please check your inbox.

We would request you to share the asked details in the form received in the email received from our end. Your refund will be processed within 7-10 working days.

Accept our sincere apologies for the inconvenience caused.

Please feel free to get in touch for further assistance.

Thanks,
Team Elitify