[Resolved]  Elitify.com / Lavida Luxe Lifestyle Solutions — true religion georgia - george floral print shirt/ refund of my money for the shirt. no response from the customer care

Address:New Delhi, Delhi, 751006
Website:www.elitify.com

I have ordered a true religion georgia - geroger floral print shirt worth 9599 inr order no. #88964 from the elitify on 19th may. The product wasnt upto the mark and because of size issues i had to return it back to them. The original address of the shop could not be traced. So after dispatching it for a return it came back to me as it couldn't be delivered. One of their executive who arranged a pick up for the shirt. And on june 23 i returned the product to them after 1 month. Soon after they received it at their warehouse no one informed me regarding the refund or anything. After texting him so many times he finally replied back to my text that they received the product at their warehouse and the following day he will mail me a gift card for the refund amount. They wont transfer it to the back or anything. The next following days i checked my mail if i got any gift card from the elitify. I have got none till day. Mr. Vinay isn't responding back to my texts and he isn't picking up the calls. I'm hanging in between to get my money back from the site. I have mailed my problem to their costumer care [protected]@elitify.com but they also didn't response. There is no number available to contact them for any queries neither are they reverting back. I would request to help me out with my refund as soon as possible. Its been more than 3 months now. U have been complaining them since june 29 for the refund. But there isn't any response. I hope this may help.
Regards
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Sep 28, 2017
Complaint marked as Resolved 
Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2017
Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response
Dear Satyajit,

Greetings from Elitify!

We wish to confirm the receipt of your NEFT details and the refund will be processed in the time frame communicated to you via Email.

Accept our sincere apologies for the inconvenience caused.

Thanks,
Team Elitify!
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    Elitify.com / Lavida Luxe Lifestyle Solutions Phone
    + 91 92 1203 5483
    Elitify.com / Lavida Luxe Lifestyle Solutions Address
    Building No 18, 1st Floor, Sector 44, Gurgaon, Haryana, India - 122003
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