Elitify.com / Lavida Luxe Lifestyle Solutions

Elitify — Elitify cancelled order. Not refunded money yet. Been a month.

Dilip A

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560017
Website:	www.elitify.com

I had ordered a toaster in november 2015. This never arrived even after a month. I called elitify and was assured it would take another week. It still didnt arrive. When i called them again, i was told they have cancelled the order and the amount would be refunded. There is still no sign on the refund.
its been more than month since they told me about the refund. I am still trying to call while typing this, no one seems to be responding. There is some serious fraud going on here i am afraid...

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Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

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Comments

elitifyninjaservice

from New Delhi, Delhi

Dear Dilip,

Greetings from Elitify!

We apologise for the inconvenience faced. As per our telephonic discussion, we have processed your refund and it should be in your account in next 24-48 hours. The transaction details are also shared with you, the team will keep a check as soon as the payment is posted.

Thank you so much for giving us your valuable time today. We will certainly work on the feedback and improve our services. Our mission is to give best experience and we will do our best to win your trust again.

Kindly contact us directly in case you have any question.

Regards,
Team Elitify

Dilip S

from Bengaluru, Karnataka

My complaint was fixed. My refund for the toaster was processed. Looks like the company does care. Mr Nitin from elitify called me and assured the refund personally and it was processed in a couple of hours after the call. i guess elitify is fixing the teething issues.

Dilip