Employee's Providents Fund Organisation [EPFO] — claim amount not received

Address:

New Delhi, Delhi, 110033

Dear sir/ mam

I had worked with a company named barclays shared services noida, i left the company on 2015, and submitted my online withdrawal form in aug 2017. But still i didn't get my amount. When i am calling at customer service they are never responding over the phone. I am trying but they are not picking up the calls. The claim status shows as settled on 16 aug 2017 however there is no amount received in my account yet.
My claim id's
Mrnoi[protected]
Mrnoi[protected]