Employee's Providents Fund Organisation [EPFO] — claim rejection

Address:

122001

Hi i applied for claim settlement. First it took more than 20 days to settle the adhar seeded online claim and then they rejected my 10c from and paid the other form - 19. I want to know the reason. My uan no is[protected]. The rejection reason was : :. Claim-form-10c (Eps withdrawal/sc) (Withdrawal benefit / scheme certificate) claim id-gnggn[protected] member id-gnggn[protected] has been rejected due to :- b6m/ok.
In past also i applied for claimand it was paid, but why rejected this time?