Employee's Providents Fund Organisation [EPFO] — customer care never helps, unable to submit online claim form

Address:

BEHIND MIDDLE SCHOOL SANJAY CINEMA, BRAHMPURA P.O. MIT, MUZAFFARPUR, Muzaffarpur, Bihar, 842003

Dear sir,

This is abhilasha... My previous company was earlier a micro finance company and then converted to bank. Hence, they created my 2 uan no's in epfo.. Now i want to close that previous uan and withdraw my pf amount... Since i am a working women i tried to do it with the help of epfo website and umang app... But it always showed error to me... When i complained again this to customer care of epfo, they simply didn't receive the call many times and when once they received, they didn't even bother to answer my query and put my call on mute...

Hence, it's a humble request to you that please take some action against the same as we are always talking about promoting the digital india but these type of services of these organization always pull us back to stick to the old processes...

For the reference - my previous uan no which i want to close and withdraw my amount[protected]