Employee's Providents Fund Organisation [EPFO] — KYC updation not done

On 30-Sep-2021 I have submitted a form requesting for updating my KYC and name change along with all the documents required for the process. However, even after multiple follow ups and raising grievance in the respective portal (complaint number: KNBNG/E/2022/00326) the issue has not been solved. Because of this I cannot access my own account. Today I received a call stating that I need to submit the form again since they have lost my form. Please look into the issue and solve the problem at the earliest. Enclosed is the Acknowledgement form for your reference