Employee's Providents Fund Organisation [EPFO] — No proper response from the helpline number

I am trying to reach them through phone and mails but there is no minimum response from their end. I am continuously sending mails to the EPFO team but there is no single reply from them. The customer care number is not working. Is this the way they treat us..??
Atleast will you reply us back else will you also treat us the same way they treated us..??
Is this the way the government works ..??