| Address: | Mohali, Punjab, 140901 | | Website: | www.emudhra.com |
Hello,
I am Santosh Kumari, apply for the reissuing of PAN Card in the month of December 2015. My application date is[protected].
My reference number is[protected]
They didn't contact me for more then 30 days.. So i asked them about the status on[protected].. That why didn't i receive the PAN Card yet !!
They told that your name is mismatched.. And when i cross check then the names seems to be fine.. They start telling me to take printout and then send then a scanned copy after signing it..
I just want to say them that i am senior citizen now.. and i do not have that much effort to take printout from cyber cafe...
I just don't want to use eMudhra services..
SO I ASK THEM TO REFUND THE MONEY ON[protected]..
Then they told that refund will not be possible after 45 days of receiving the physical application.
But as i cross check. its not 45 days yet since they receive the physical application.
I AGAIN ASK THEM THAT ITS NOT 45 DAYS YET. SO KINDLY INITIATE THE REFUND REQUEST.
Then they told me to call their executive on help line number[protected].. when i made a call, their executive told me that refund policy is not available.
I MEANT THEY DIDN'T STAND ON THEIR POLICIES..
VERY WORST EXPERIENCE WITH eMudhra !!
I have attached our chat through their online ticketing system.
Regards,
Santosh Kumari
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