| Address: | 560085 |
| Website: | www.ethoswatches.com |
13 jan 2018,
Order#[protected] placed for fossil tailor es3966, (States last piece available while ordering)
19 jan 2018,
Got a call from [sorry forgot the name of the lady] watch did not pass the quality check & they don't have other piece to ship. So requested me to select the other model, even if its on higher price - we will provide on there cost.
[i thought wow what a service]
As i was busy, i asked to call back on 20 jan - but dint received any call.
I was trying to contact, but did not picked the call. [ref the attachment for the call log]
23 jan 2018,
I received the mail, stating that i am not reachable, from ms kiran.
I had replied to the mail.
24 jan 2018,
Than, i got the call from ms. Kiran, [protected], i gave the full details of the issue. & gave the new model # es3913
I choose the model with same collection (Tailor) only, this is just brown color.
She advice`d she will call back by 13:00, after internal discussion.
But no call.
25 jan 2018,
I called ms. Kiran back, she dint even remember the issue. Even after providing the order#,
Then i have to explain again from start.,
She advice`d to pay the difference amount, for the new model - so that they can ship the watch.
I got annoyed, there is no commitment from ethos watch.
When you committed that you will replace the watch with new model, after a week you are turning back on your one words.
Now more serious issue, same watch model is available in the website. For fooling customer again even today.
(Attached screen shot with date & time).
Ethoswatches.com/product/fossil-tailor-es3966. Html
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