ETS — Exam was terminated for no reason,no explaination, no refund

I was scheduled to take on April 14, 2021. The exam was unfarily terminated even before i entering it for no reason.

The protocol staff checked everything on my laptop with me. I did exactly whatever the staff told me to do. I was merely following instructions. The only software that was running was VPN. Then it was just suddenly terminated. I could not even enter the exam. The staff had no idea what was going on. She contacted the IT guy, but the IT guy didn’t work it out eventually.

I think it was a technical problem. It was absolutely not my fault. So I need ETS return my money and give me an answer. My ETS ID: 43E4B6F8. Incident:[protected] Please do not ignore me anymore.