Evok Complaints & Reviews

With reference to my trial mail on last weeks its with great disappointment I am writing this complaint. I have ordered 3 seater fusion leatheratte sofa on 7th January 2021 and paid online..As informed my customer care my product was supposed to be delivered within 15 days...it's been 21 days I have ordered the product and I have no idea regarding the delivery of my product..further to the telephonic call last week your representative has...

I purchased the Lionel Solid Wood King Box Storage Bed in Mahogany Color online on 1.12.2020 from EVOK.
Got the delivery after a month!!
Upon lot of requests the installation people arrived after 2 weeks. They opened a damaged bed.
This is very unusual that you buy a furniture and you cannot get to use it even after such a long time.
I informed them immediately.I just received a complaint number in response till...

I purchased the Lionel Solid Wood King Box Storage Bed in Mahogany Color online on 1.12.2020 from EVOK.
Got the delivery after a month!!
Upon lot of requests the installation people arrived after 2 weeks. They opened a damaged bed.
This is very unusual that you buy a furniture and you cannot get to use it even after such a long time.
I informed them immediately.I just received a complaint number in response. Customer...

I have purchased 3+2 leather sofa set and a pair of Reckliners and 1 center table from shipra mall evok indirapuram ghaziabad on 15 oct 2019
And now the skin of the sofa is getting peeled off and center table has got some gap in it. I have been contacting with their customer service now from last four months and they gave a number of naresh bhati whose phone is [protected], I tried contacting him 50 times but he never responds and 2...

I have purchased 3+2 leather sofa set and a pair of Reckliners and 1 center table from shipra mall evok indirapuram ghaziabad on 15 oct 2019
And now the skin of the sofa is getting peeled off and center table has got some gap in it. I have been contacting with their customer service now from last four months and they gave a number of naresh bhati whose phone is [protected], I tried contacting him 50 times but he never responds and 2...

I received the Latvia (L shape Sofa) RHS on 3rd Jan 2021 at morning approx 8:30 am. today 6th Jan 2021 the carpenter (assemble) person came to assemble the sofa legs etc.., we observed there is cut marks on sofa fabrics which is non repairable.
request you to please replace this sofa as soon as.
we have function at my home on 10th January 2021.
My details as below.

Shashikant Singh
Mob [protected]br...

Hi,
I placed a couple of orders (#14082991 and 14083317 on Evok website on 23rd Dec and the delivery time indicated by the website was 'Within 12 business days'.

It's now 4th Jan'21 and I have been continuously following up with your customer care to get the items delivered but they are now saying it can only be done by 11th Jan'21. I had made other arrangements considering Evok will stick to its timelines. This is...

We bought a 3 plus 2 seater sofa from evok online website

After the delivery sofa left handle broke and we regularly attempted to call on customer support which they denied we have some problem with pune team and we will solve it. But no luck

Pathetic service
Pathetic support and after sales service...

Order placed on Nov 5th. Defective product received on Nov 17. No response from customer care even after repeated calls and mails. Finally they send a carpenter to fix and install it. They dont pay the carpenter and he harasses us for money repeatedly. Pathetic company and pathetic service. Please dont order from this store....

I had ordered a L- shaped sofa from your web site (Order copy attached) which was delivered on 22-11-20.
On the website it was mentioned in the description that there will be 4 boxes but I was delivered only 3. On the very same day I registered a complaint through online helpline number (ticket id IND[protected]).
On 23rd a person from EVOK came to check the consignment, he also confirmed that one box is missing and he talked...

The handle of the Closet has come off. Need service immediately....

The material (Leatherite) is off within 1.5 years. Company pays no attention to complaints. They are just in the business of making high margins by providing low quality. Raised the issues in Nov 2019. I got their revert in Nov 2020 (After 1 year !!!) - that too with abnormally high repair cost. They are silent about product quality and pathetic customer experience.
I am reminding them from my email id [protected]@yahoo.com...

10.11.20 online sofa 3x2 seater delivered. Service complaint registered on same day that. 3 seater sofa don't have middle supporter. Which cause bending while seating at middle position. Now service manager last 2 days delaying regarding services. hope we are not supposed to purchase online products....

Order Number : 11185649
Order Date : 29-Jun-2020

I have not received the products ( tables) for more than 4 months. I have called the support 50+ times, written mail at all levels multiple times.
I was told after 3 months the order cannot be delivered, then I was told I will get a refund, nothing on mail, they just say it will take 2-3 working days and keep the phone.
This is cheating and almost a scam...

Hi Team.

I have ordered Hindware Lorenzo 3B Cooktop(White) from Evok website on 6th Oct 2020 and received the same 16th Oct 2020. Same day I have raised a complain with the team that the product is received in damaged state and we need to return the same and get the refund.

It has been 13 days since then we are continuously following up with the team for the same but no proper response is being provided. br...

I have purchased 3+2 seater leatherite sofa set from evok 1 year ago and now the sofa skin is peeling off from everywhere. Have raised complaint 1 month ago before the warranty expiration time but till now there is no response from them. Very pathetic customer service, looks like they are running a scam under furniture shop. I want to get this matter resolved ASAP else I will take it to consumer court....

I had raised a request over email for repair/exchange of Recliner cover two and half months back.

I didn't get any response from Evok for the first month. Then i called customer care 3 times and each time the response from customercare person was i will get a call from concerned person within 72 hours which never happened and now it's two and half months and i have got no call for repair. I have even sent multiple mails to...

I bought a table enzo engineer wood, parts and screws are missing contacted evok they did nothing evok is a scam...

Hi,

We have purchased a 7 seater recliner soft set from evok in[protected]. The wear and tear of sofas has started in 1.5 years with minimum usage.

As a customer, it was my first product and i am very much disappointed with the quality. Was not expecting such pathetic quality after spending more than 2 lac rs on sofa set.

I tried to contact evok repair team and they dont have option of repair,...

Attention : mr. Rakesh kaul ceo evok retails

Dear mr. Kaul

We visited your store in sector x noida (Shimmer sajavat retail llp) yesterday, 15th of september 2020, zeroed down on a dining table set and a mr. Dharmendra poddar gave us an offer where we gave a counter offer.

Mr. Dharmendra poddar called us later in the afternoon and also expressed acceptance of our offer. We did get a copy of the...