[Resolved] Exporters India — full information not provided while selling product | |
I am having a terrible experience with exporters india as they sold me one of their products without disclosing the full information associated with it. I purchased one of their packages that provides 4 international leads in a month and also creates a website for our product. I clearly told the sales executive that i am yet to finalize my brand and once my brand is finalized i will require making changes often to the content of the website depending on how my brand is and how i want to market it. The sales guy never once mentioned that only 3 changes can be made to the website and for any further changes there will be additional charges. Now for a new product, we have to make changes for it to suit the market. And now when i tell the customer support that i will need to make multiple changes to the website they flatly refuse and tell me that there will be a charge after 3 changes and they are asking me to purchase their other product that allows multiple changes to the website. This is hiding information while selling a product and their customer support cares very little about customers. I have already wasted one month on them and they never come with any solution. I also asked them to check the recorded lines however they are making excuses and not checking the recorded lines of the company. Was this information helpful? | |
Jan 3, 2018 Complaint marked as Resolved Exporters India customer support has been notified about the posted complaint. Verified Support Nov 28, 2017 Exporters India Customer Care's response Hello Niruja, We are very sorry for the inconvenience. Kindly provide your registered contact detail (Email ID and Phone No) to us so that we can help you to resolve your issue Quickly. Thanks, ExportersIndia Support Team | |
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+91 11 4582 2333
33 - 33A, Rama Road, Industrial Area, Kirti Nagar, New Delhi, Delhi, India - 110015
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