So on 1st may, 2020 we (Van agro farm) subscribed for the platinum plus membership plan (Annual plan) of exporters india to get the benefits of scaling up our agro based farming business. Initially the company promised about giving the business demand of products by 20 exporters per month for expanding the business globally and asked rs 24, 000 for the plan. The idea of global expansion for a farmer is ideally very much benefial so we subsribed it. Further the company proceeded it formalities and set up a website on the behalf o[censored]s.
After 1 month there were no exporters call or enquiry related to our products, on complaining this to our support person he pressurised us to take package of 3 or 5 year plan to get benefits of exporters, which in earlier time was promised to get even in the annual package. On denying the further upgradation in plan the support person started shouting, behaved rudely and said we can't do business. This was the first time company tried to violate right to choose.
On complaining this to support care of company the support person was changed but there were no improvement in business enquiries. Further more 3 months passed away and still there were not even single genuine deal made possible by the company, and now we were not even getting 5 buy calls which were earlier promised to get atleast 20 buy calls per month. Also the company promised to give unlimited business enquiry through the website but not even a single person called in 3 months for the products. Also the salesman of the company promised that we would get so many products demand that we would not be able to fulfill the demand, but no such thing ever happened. Also the company started declining its promises.
After that when we saw no return on investment we complained all these things to the company support care but nothing changed. While researching about the company we found that we are not alone, there are many people who were cheated by the company. Many people have written complaint about, company forcing to upgrade to 3-5 year plans and even after not giving valuable services.
After the complaint when nothing happened we asked for the refund to the company, on which the company replied they have no refund policy on their term and condition. Sure, they would have such policy but they even need to fulfill all the promises they made while selling the service. We were guaranted 20 buy calls per month and unlimited business enquiries but none of the statements were fulfilled by the company. The company is not fulfilling its promises and is stating us for not to ask for refund. Thus violating right to seek redressal.
Furthermore when asked about what happened to the 20 guaranted buy calls per month, company replied that the buy calls are on demand basis and are not guaranted, which was totally against to the statement said by the salesman while selling the service. The salesman statements were about minimum 20 buy calls per month and unlimited business enquiries. Also the salesman statements were against the terms and conditions and when we said about to the salesman he said its all formalities you just have to accept to proceed further. Later none of these things were ever fulfilled and company is not even accomodating our grievances.
For the evidences we are not able to upload call recordings of the salesman, because there is not any option for mp3. But we would like to share it if the forum ask for the evidences. Finally we would like consumer forum to pay attention to this case as company is related to agro business and most clients are poor farmers which are fooled and cheated by such trade activities.
Also in our case where no promises related to the buy calls were ever fulfilled by the company, we would like full refund of rs 24, 000 for the unfair trade practice and violation of consumer rights.
Thank you.
Was this information helpful?
Post your Comment