Express Packers & Movers — Fault in actual weight and bill value

I have taken this service to move my belongings from kolkata to banaras.. I am currently living in banaras due to lock down i was unable to go kolkata that is why i booked the service of packers and movers... They told me that they will show properly the weighting of the package but after availing this service they refuse to show the actual weight and said they have done the weightage and its 46kg and made the bill accordingly... I have argued about it then the person in charge said he will no deliver the product then he got agreed to that on the arrival of the package you can do the weighting of the package.. Today on 13th july my package arrived and i checked the weight and it came out 23kg+10kg= 33 kg in total after that i consult the peson in charge to charge the right amount then he started arguing andtold to pay whole amount which ever is metioned... I request you to handle this matter in the right maner i have all the call recordings and chats alsoo which i show if required.