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Complaints against ExpressPackerswithmovers
I had a very horrifying experience from Expresspackerswithmovers, against my household shifting from Delhi to Trivandrum. I got this service provider via Shift Easy who acclaims that they provide authenticated service providers. Mr. Anand is the person who coordinates and very soft-spoken person, he chased me regularly for taking their service by stating that the packing and delivery would be hassle free and ensured that once loaded it will be unloaded at the destination only and will be door to door service and the stuff will be unpacked by them, as for them they give utmost importance to their customer. The deal was closed by Mr. Anand who was the single POC coordinating from ExpressPackerswithmovers. On 14th Mar’23, 4 people arrived for the packing the household items, initially they did the packing well and after 2-3 packing they started doing hurry and where I pointed out and requested them kindly do not deviate from the standards of packing which Mr. Anand promised i.e. 3 layer packing. They left at 5:00 P.M on 14th Mar’23 after demanding the additional tip 500/- saying they don’t get from the company. They confirmed that they will directly load the in the truck which is ready to leave tonight for Selum (TN) and will provide the recording after loading the household stuff. One Person named Gurpal gave me the invoice after everything got packed and loaded and didn’t mention anything that there will be hidden conditions. With trust on the statements of Mr Anand i expected that things will go smooth, and things will be delivered safely. But I didn’t receive any recording from Mr. Anand. He asked me to transfer 80% of the total amount initially, based on his commitment I transferred. Even after continuous follow up he was not having any update on the transit. On 21st Mar’23 he confirmed that the household stuff will be delivered by 4 p.m., with sheer happiness and the confidence shown by the Expresspackerswithmovers initially doing the deal got shattered as the truck came from another company i.e. Delhivery with the Tag from Balaji to Delhivery who refused to unload the stuff and asked that our job was to deliver from the local hub to customer address. After lot of calls made to Mr. Anand, a new person came into picture and called me whose name was Mr. S.P.Chauhan who was from Balaji packers & movers. The delivery company confirmed that they got the consignment from Balaji and not from Expresspackers, after seeing the condition of the boxes I got to know that it has been mishandled and my items would have damaged. When the packing was opened 90% of items was fully damaged and post reaching out to Mr. Anand, he changed his tone and start stating various conditions against what he confirmed earlier while doing the deal for consignment.
One after the other the unpacked stuff came out as damaged – All electronics items, wooden Alimrah, Crockery, Glass material, Centre table, Office Table, Office Chairs, Photo Frames almost everything. Post asking why they have done this wrong practice of subcontracting to other vendors in order to make profits, they said we are one company only and various others excuses. Mr. Anand said that they will try investigate and help me and asked to share the images of the damaged items.
After sending the images of everything they said we will try to compensate against the damages and by the evening they started refusing for everything Mr S.P Chauhan started talking me in wrong tone and the soft spoken Mr. Anand also started mis behaving with me asked me to give remaining balance amount then they will see what best they can do. However, understood they have big nexus of doing frauds and extracting money from customers with false commitments and least bothered for customers items. This is very disheartening and disappointing experience.
I have expressed the detailed incidence so that no one should fall in their trap, the portal Shift easy is promoting these aggregators who doesn’t have any principles. Mr. Anand from Expresspackerswithmovers and Mr. S.P Chauhan from Balaji Packers are doing fraud by false commitments with customers just to get the deal and let the customer get harassed later. Kindly don’t get influenced with them. They have this policy of damaging customer household items and claiming insurance from the company to make more money. There is no ethics and principles, and they have intention and purposely does such activities to claim more money.
I am writing in this forum with an expectation of some solution.
Thanks
Yogender Kumar
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