[Resolved]  Ezoneonline.in — lg washing machine top load fully automatic

Address:

Bangalore, Karnataka, 560067

I live in bangalore (Karnataka) & i have paid money online and purchased lg fully automatic washing machine online from ezone (Big bazaar) seller dated 21 sep 2017.
Warehouse location displayed for this delivery was same city (Bangalore).
Promised delivery date was 25 sep 2017. Since 25th sep, i have been calling on daily basis. I was told to wait till 28 sep 2017 but the delivery was not made.
After follow up calls the only story i hear from them is that product is packed and shipment status shows "shipped" & is in progress but tracking shows no action since 22 sep 10:14 am. After asking for refund, they are talking about policy that one product is shipped it can not be cancelled/returned/refunded. It is plain and simple cheating and harassment and torture. My house from there warehouse is hardly 30 km which is not far for metro city terminology. I offered to make my own arrangement of logistics but that also was denied. Reason given - warranty will not be valid if done. I waited but days passed and i have not received product still.