Faasos — money deducted but order not placed

Website:order.faasos.io

I placed an order via Faasos app. As I moved towards the checkout page and made a payment through PhonePe app, the payment was successful and is deducted from my account. After this when I saw the "Your Order" page it said, "You have no orders". I have the transaction id of the order and Order Id i.e., I am attaching the screenshot of the payment. I have emailed them but I got no reply from them.
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I placed an order via Faasos app. As I moved towards the checkout page and made a payment through Netbanking, the payment was successful and is deducted from my account. After this when I saw the "Your Order" page it said, "You have no orders". I have the transaction id of the order.
I attach my account statement also.

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