Faber — chimney / horrible after sales service from faber (complaint no[protected]

Address:	Kolkata, West Bengal, 700094
Website:	faberindia1.com/contact-us

I had purchased a faber chimney (Model - solaris 680 ltw 90 ss) on 13.06.2009. Suddenly i started facing the issue that the proper suction is not happening, so i booked a service request (Complain number[protected] on 11th sep’17 for the service. The technician had visited my residence and told that the motor need to be replaced and the same will be done within ten days max. I have contacted customer care number several times and even they also gave me the false assurance again and again. Finally today[protected] when i had given a call to the customer care they told me it may be done within tuesday and they are not sure. From them i took the number of kolkata service centre and they told me till now there is no update and they put the blame on the pune office. When i asked them to escalate they told me that nothing can be done from their end and i need to follow up. I got shocked getting information that form the next weekend the service centre will remain closed due to durga puja and the lady with whom i had chat she is very much casual in handling the customer concerns.

This is second time i am again facing the same issue while changing the motor. I don’t understand why faber doesn’t make their spare parts available in different zones and every time the service centre needs to be dependent on the pune office.

This is the second time i am facing such kind of casual attitude from the customer care executives of faber. After the last incident i thought that some actions would have been taken, but the situation has become worst. From now onwards i need to think twice before purchasing the faber products and i will not recommend anyone to purchase the same.
Take necessary action on the same and fix it asap.

Regards,
Partha pratim pal
Mob-[protected]