Faber — complaint #[protected]

Address:

New Delhi, Delhi

This is in reference to complaint #[protected] in name of Sanjeev Madan, C 402, Rajasthan Apartment Sector 4, Plot no 36 Dwarka Delhi-85, Phone number [protected] or [protected].

We have complained n number of times regarding our Faber Gas stove which is not working fine and there is some concern in Micro Switch and Knob Rubber. Every time we can answer is same" parts are not available". We are complaining this for last one month and this complaint number is last one ( i think 15 th or 20th times).

If FABER has so much shortage of Spares parts and can not handle after Sales & Service then FABER should not sell the product in market. It is against the consumer rights and laws. I can take very easly FABER into consumer market for such harrasment to its customers.

Apparently these spares are not available for last few months and all the customers are suffering very badly.

I spoke to your all Service managers but there is no help, they just pass on the bucks to Frenchise and Frenchise can not do any thing as they do not have spares at all. Thi s is between Frenchise and Faber but customers are suffering.

For last one month we are using Match BOX to start our GAS stove. Please let me know your CEO mail id or forward this mail id to him so that he should understand what his team is doing and impacting the image of Company Brand.

I am asking my all known " please do not buy any product of FABER as they are worst business partner for after sales and service"

Let me post this on all Social Media and let FABER understand what the hell they are doing with their consumers.

Mr Raju / Rajiv Sharma I spoke to you as well but nothing happened. Can you look into this and provide spare parts to your engineers to serve consumers.


Even i donnot want to say at the end Thanks & Regards...as FABER after sales and service do not deserve at all.

Sanjeev Madan
Chief Financial officer
# [protected]