Faber — Faber Chimney: Dissatisfactory Service, want our money back

Hi
I wrote this email 9 days back, got no response on email. We were still calling them through toll free number and 2 days back a person came, told that he will be back in 2 days and replace a part of it. He is not picking our calls and we are back to where we started.
The email was :

"Dear FABER Customer Service,

I am writing to express my deep dissatisfaction and frustration with the service provided by your company regarding a kitchen chimney that I purchased six months ago.

To provide you with some context, I bought a FABER kitchen chimney with high expectations, hoping for a reliable and efficient appliance. However, my experience has been nothing short of a rollercoaster ride filled with disappointments.

Just one month after purchasing the kitchen chimney, it suddenly stopped working. Naturally, we contacted the shop owner from whom we made the purchase. However, we were directed to communicate through FABER's toll-free customer service number. This was the beginning of our service ordeal.

Despite making multiple calls to your customer service, nobody from your company responded or came to address the issue. Our pleas for assistance fell on deaf ears, and the problem persisted unresolved.

On September 1st, 2023, we decided to give your company another chance and reached out for service. A service technician was dispatched to our location, and after inspecting the chimney, he informed us that a specific part needed replacement. He assured us that the replacement would be done within ten days. Unfortunately, that was the last we heard from him, and he never returned to fix the issue.

Today, we called your customer service once again in desperation, hoping for a resolution. However, the person who answered the call put us on hold and left the phone unattended. This level of inhuman service is deeply disappointing and frustrating.

At this point, we have lost all faith in FABER and your ability to provide timely and effective service. We no longer wish to keep the product, as it has been nothing but a source of inconvenience. We kindly request one of the following actions:

Replace the defective kitchen chimney immediately with a functional one.
Refund the full purchase amount as soon as possible.
We are prepared to purchase a kitchen chimney from another brand that values its customers and provides reliable service. We believe this is a reasonable request given the extensive inconvenience we have endured.

If this issue is not resolved promptly and to our satisfaction, we will have no choice but to escalate the matter to the consumer court to seek justice for the subpar product and the lack of service we have experienced.

We sincerely hope it does not come to that and that you will take this matter seriously. We look forward to your prompt response and resolution of this issue. "
And here we are lodging a complaint. Please help us out here.