Faber — FABER HOB IMPERIA 905 BRB CI BK(220779) model hob burner stove

Address:

HIG-20 , SECTOR - K MP HOUSING BOARD AYODHYA NAGAR BHOPAL,GULMOHAR ROAD, NEAR ISRO MP 462041

I have purchased FABER HOB IMPERIA 905 BRB CI BK(220779) model hob burner stove Serial number ZC[protected] from Croma Bhopal on 13/01/2022 .
I have lodged a service request for replacement on 26/12/2022 of its top glass as it was broken .
After that, the service representative of Faber Mr Zaheer ( phone [protected]) visited my residence and gave the report to Faber office but even after passage of nearly one month my defective part has not been replaced. I have contacted faber service center many times local as well as over toll free number [protected] but every time it was replied that " your order is under process".
Then I have written mail to Faber customer service on 25.01.2023 which they have replied assuring early response but even after passing of nearly 2 months no progress has been made.

This complaint is in the hope of replacement of defective glass top at earliest .