Purchased a Faber Instant Water geyser of 3 Ltr capacity in the month of October 2022 from a dealer. Initial had earthing issues which was later resolved.
By 6th March, a small burst occured causing the heating filament to crack internally. Raised a complaint for the engineer to come and get it replaced since it is covered in warranty. The guy inspects it and recommends to change the filament in a week giving the spare stock is not available.
I get calls from Customer care asking if i can close the complaint and i retorted them to write the closing comments, "customer confimed since heating element has malfunctioned, so applied 3-Strike rule to close since we(The faber team) never responded to customer calls". I raise a complaint once again and they give the area manager, one Mr. Ramesh to speak to him..
He assure that issue will be resolved, but fails to pick calls, reply to messages showing his arrogance.
If you guys have an ounce of shame or add salt to your food you consume, kindly be proactive to your customers. Without us, you are nothing!
I further conclude by saying that the amount i spent to buy that geyser can be accounted as donation to their services..
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