Faber — Oil Dripping from Kitchen Chimney

I bought my chimney in September 2022 and started using it from mid October. Right from the beginning there is a problem of oil dripping from the left side of the oil collector. It happens every day. After repeated calls to the service centre and subsequent visits by the service employee there is still no solution. Also, getting hold of the local service centre is an effort in itself because they rarely pick up the phone. Even when they do come for service, the work is unsatisfactory. I think my product has some manufacturing defect and hence would like a replacement of the same.