Dear Team,
Regarding Faber request number PUN[protected].
Just to bring this to notice that no action taken on simple installation request of the water purifier while the call/request was registered on 18/April 2023 & its now 10 days after the call logged.
The service person came on 26 with full attitude showing that he is full of appointments which need to be completed & we are sitting in home idle with no work & suggested the change in furniture cabinet to get it cut from one side which is not possible (Instead I would prefer to buy another model)however its not required at all as the RO fits well with 2 inches gap on both sides.
It simply shows how the installation guy dragged the request.
Second day the same person came & again with the same attitude of proving his point he denied the installation & wasted whole day of mine.
We are salaried person just like others & does the job 9-5 & its not possible for me take leaves & make rounds of service center to get the installation done.
Moreover the adapter that came with the purifier turns to be faulty which he took along with him on first day & bought another one (Used). Since the installation was not done I have asked to not to close the request.
I contact the toll free number & got the number of some pathetic manager (Mr. Taufeek) who is refraining to himself to take calls now.
Its not a very big appliance that I bought but its the company name/service & image which I got & in future will refrain myself to get involved in such dramas.
This is just to bring to notice that a product/service owner company should have mind set of getting things instead of stressing the simple thing for weeks with no reason.
Now there are 2 solutions I can think of either I get the installation done by local vendor If you provide me in writing that warranty will not void.
Another solution I can think of is Faber complete the installation in next 24 hours.
An early action will be highly appreciated or else I have to log a complaint in consumer forum & the matter will be dragged further.
Regards,
NEELANSHU UPADHYAY
[protected]
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