[Resolved]  Fabfurnish.com — company cheated by sending faulty chair and new that the product is deffective

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New Delhi, Delhi

I Arun Gupta bought a Office chair from Fabfurnish.com, which has the market price of Rs17000(approx) and as the website was running the discount offer they gave this chair to me for Rs 6011(including Taxes) now when the chair was delivered to me the product was found faulty i made the complaint to the customer care they provided me that they will soon replace the office chair but now they are telling me to return the chair and take Rs 1000 extra as they don’t have them same office chair in their store, but when i am going to the manufacture website looking the same chair they still have the same chair in their store, even Ebay is selling the same chair on their website for Rs 17300, now this thing proves that fabfurnish is trying to cheat me as they new that the chair was faulty and they sold the chair to me and now when i made complaint on their website they first took of the chair from their website and put the “out of stock” tag on the chair and told me that they don’t have the chair in the stock please help in this case as i feel cheated buy fabfurnish.com I am providing all the details below with regards to my complaint and even i am provinding all the mail for the refrence Dear Team, I was talking to one of executive Ms Shikha Katiyar and she gave me the option of providing my money back to my wallet to reuse the fund return the faulty product the company, i don’t want my money kindly arrange another chair like the same chair i have or the equivalent money that i will need to buy the same chair from some where else as the this product is not finished in the market it is available in the market i bought this from your website because of the reason that the company has the great reputation and will do anything to maintain this reputation but buy the talk of the girl now the reputation of the company is nothing to me i want the amount for which i will be able to buy the same kind of chair or I will have to consult my lawyer how will have to deal with your company accordingly in consumer court. On Wed, May 13, 2015 at 4:33 PM, Arun Gupta wrote: Dear team, Please find the picture with defective part as well image.jpeg image.jpeg image.jpeg Sent from my iPhone On 13-May-2015, at 4:30 PM, FabCare wrote: FabFurnish Furniture Bed & Bath Decor Kitchen & Dining Dear Arun, Greetings from FabFurnish.com ! This is an automated email to acknowledge that your query has been registered with Case # 5570004 mentioned in the subject. All your future correspondence can be tracked through this reference number. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of 24 working hours. Please reply to this email or call us at +[protected] AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to [protected] and get a case registered. Our customer care executives will call you back within 24 hours to assist you further. Yours fabulously, Team FabFurnish Kindly do not change the subject line while communicating for the same issue. We would like to hear from you – +[protected] AM – 7 PM) [protected]@FabFurnish.com Facebook Twitter Pinterest Linkedin Terms and Conditions We are FabFurnish.com, a service provided by Alix Retail Private Limited, Plot No:96, Udyog Vihar Phase-1, Gurgaon, Haryana-122001. You received this email because you recently transacted on FabFurnish.com. We respect your privacy. View our Privacy policy and Terms & conditions. 2014 FabFurnish.com. All Right Reserved — Arun Gupta [protected] FabFurnish Customer Care 1:54 PM (2 hours ago) to me FabFurnish Furniture Bed & Bath Decor Kitchen & Dining Dear Arun, Greetings from FabFurnish.com ! We would like to inform you that only against the return of the product refund will be provided and maximum of Rs. 1, 000/- as credit points can be credited to your FabFurnish account. We would love to hear back from you shortly. Please reply to this email or call us at +[protected] AM-7 PM) for further assistance. Alternatively, you can simply SMS [Order Number] to [protected] and get a case registered. Our customer care executives will call you back within 24 hours to assist you further. Yours fabulously, Gaurav Ghildiyal Team FabFurnish Kindly do not change the subject line while communicating for the same issue. We would like to hear from you – +[protected] AM – 7 PM) [protected]@FabFurnish.com Facebook Twitter Pinterest Linkedin Terms and Conditions We are FabFurnish.com, a service provided by Alix Retail Private Limited, Plot No:96, Udyog Vihar Phase-1, Gurgaon, Haryana-122001. You received this email because you recently transacted on FabFurnish.com. We respect your privacy. View our Privacy policy and Terms & conditions. 2014 FabFurnish.com. All Right Reserved Arun Garg 3:10 PM (44 minutes ago) to FabFurnish Dear Team, I have already told you that i don’t want any of your compensation i want the replacement of the chair as it is still available in the market just you don’t want to provide the chair as your are trying to cheat the customer, you still have the chair in your store but, you don’t want to provide the chair as it is costing you more now. This is the reason your are providing all the compensation but i don’t want this compensation i want the replacement of the same chair or a look alike. please provide the appropriate solution as it is my right as a customer or i might have to go to consumer court for the appropriate solution for my problem. If you can’t find the chair in the market, i will be able to provide you the path of the chair. http://www.ebay.in/itm/Parin-High-Back-Premium-Revolving-Office-Chair-PC-9666-1-/[protected]?hash=...⇄ kindly find the chair path that is still available in the market or alternatively you can give me the chair with the similar type which is with your company http://www.fabfurnish.com/Fab-Home-DALTON-Office-Chair-19507.html I can do with this chair as well please provide the proper solution for my problem. Regards, Arun Gupta ([protected])