Facebook — Facebook ad accoun scam.

Address:

D-8, Patel chowk, Harmu, Ranchi, Jharkhand

My name is Kumar Chaitanya. I want to complain about Facebook for the scam that happened to me on the Facebook ad account I have which is Chinuwon Store [protected]. On 29th of Sept. I created a Facebook ad campaign under the same ad account. I tried to add funds to it and added 4000INR but the transaction got failed. I tried again for the 4000INR but the transaction failed again. Facebook clearly shows that the transaction has failed. But later I found out that Facebook has deducted 8000 INR from my account but it clearly shows that the transaction had failed in Facebook. I tried contacting Facebook but they thought that I am talking about 4000 USD instead of INR and rejected my appeal. This is the height of injustice. How can an employee get confused with currency? It has been 5 days but my issue has not been solved. I digested the fact that I got cheated by facebook and can not get my money back and thought of just publishing the ads but facebook says to add payment information first. I added the payment information again despite having 8000 INR in my ad account which facebook took from me by illegal means. It says the payment has been added but then it shows that ad campaign has been failed because no payment information has been found. I mean, I just added the payment information and it cleary shows that it was successfully added. At this point I can say that I have been scammed by facebook and it;s more like suicidal to me because of the injustice I am facing. I have not slept since 5 days and it is taxing my mental health.