Fastrack — About the strap of my Fastrack Reflex Beat 7E1

So last year one of my relatives gifted me a Fastrack Reflex Beat_7E1A. But the problem is that the strap tore a few days ago. When I called the customer care they said that I can easily buy another strap. So today when I went to 3-4 Titan stores, they told me that Fastrack Reflex Beat_7E1A doesn't have strap replacement feature. So if you're creating a smartwatch which has no strap replacement feature then you should've provided a strong strap. If you're not doing that then you should've provided a strap replacement feature like Fastrack Reflex v2.0. So I demand a new strap or a new watch because if you don't provide me with a ₹350-₹400 strap, then I can't wear my ₹2, 195 smartwatch. You're practically robbing people. Also let me remind you that that was a gift from a relative. Also the shopkeeper didn't even give a warranty stamp.