Comments
Update on June 21, 2017
HI, this is regarding a complaint about Fastrack watch, that I complained before.
that time I got repaired watch and till one month everything was going fine, but after one month only color faded again from the same place where it faded previously.
I just want to know that how this thing is possible, same problem again.
First time I thought there might be some defective piece that's why problem came, but again the same thing happened, this time I am pretty sure that fake product only you are selling.
Otherwise, this thing should not happen if the watch is coming from your service center again after the first complaint.
so, I want a refund of my amount this time, otherwise, I want some other watch(Not that watch, because after some time again the same problem will occur), with the same price tag as of mine.
Thanks
Pankaj Lakhera
HI, this is regarding a complaint about Fastrack watch, that I complained before.
that time I got repaired watch and till one month everything was going fine, but after one month only color faded again from the same place where it faded previously.
I just want to know that how this thing is possible, same problem again.
First time I thought there might be some defective piece that's why problem came, but again the same thing happened, this time I am pretty sure that fake product only you are selling.
Otherwise, this thing should not happen if the watch is coming from your service center again after the first complaint.
so, I want a refund of my amount this time, otherwise, I want some other watch(Not that watch, because after some time again the same problem will occur), with the same price tag as of mine.
Thanks
Pankaj Lakhera
Dear Pankaj,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on[protected].
Sincerely,
Steve
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Thank you.
Sincerely,
Steve