Fastrack — Complaint about my worst experience

Address:

Golghar, Gorakhpur

𝗧𝗼 𝗪𝗵𝗼𝗺 𝗜𝘁 𝗠𝗮𝘆 𝗖𝗼𝗻𝗰𝗲𝗿𝗻

I wanted to share and express my grief my worst experience in order to talk against this wrong thing happened with me.
I, Sneha Mukherjee resident of Kolkata visited Gorakhpur in the year 2019, december. I purchased a Titan Fast track glass from the shop 𝗩𝗜𝗝𝗔𝗬 𝗣𝗘𝗡 𝗖𝗢𝗥𝗡𝗘𝗥 𝗔𝗡𝗗 𝗢𝗣𝗧𝗜𝗖𝗔𝗟𝗦, Golghar Gorakhpur. They are your authorised dealer. They have provided wrong and high power in my glass and also I paid them for High Index but they gave me a wrong, high power glass with very thick glass.
At that time they said they have done correctly and I will be used to it and glasses will be alright after some days. But unfortunately after coming in kolkata, I faced lots of headache and eye pain because of Wrong and high power glass, I had suffered a lot but I did not able to understand the problem. Then due to pandemic I did not able to go Gorakhpur and confront them. So due to very much eye straining and eye paing I went to eye hospital for eye check up and then I got to know that from last many days I was wearing wrong power glasses made by the VIJAY PEN CORNER AND SPECTACLES, authorised dealer of your company.
Please help me regarding this matter.
They have charged me 2500/- and my total money have wasted, I has only purchased from that local shop by seeing your company name. Sorry to say but how would I or my family, friends will able to trust your name, if this people misuse your name.
. Please do something as soon as possible.