[Resolved] Fastrack — delay of repairing of watch during warranty period | |||
model no FG NE 3039 SP01 D 328 Fast track watch cost 1295/- has been purchased from beauty times, seetha shankar towers, pulimoodu, Thiruvananthapuram, Kerala - 695001 on 10 Jun 2014 and under guarantee period for one year. the watch was got stuck due to some manufacturing problems on 03 July 2014 and I, returned it to the beauty times, Thiruvananthapuram for repair/replacement( Because it is under guarantee period) . But till date neither the watch has repaired/replaced nor the shop where i, have been purchased the same has not given any satisfied reply. Whenever I, approach the shop for get my watch return they were using rough words and they told me that the watch will repair their own time and if the same will not returned back I, can not do an thing against them . so i, request you to take necessary steps so that i can relieve from my tension. My Address is as under Santhosh Kumar C/O Raghunathan Nair VPS- 177 Sarovar( Ground Floor) Vattavila PO - Thirumala Distt- Thiruvananthapuram State- kerala PIN- 695006 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Fastrack customer support has been notified about the posted complaint. | |||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve