Fastrack — Fastrack Reflex Beat

Address:

Kalathil House North paravur, Ernakulam, Kerala

Hi,

The strap of my Fastrack Reflex Beat got damaged and I have visited the near by store for replacement, since it's in warranty period. But the store executive had replied that the only provision is to fully replace the band there is no option for strap replacement, but we need to pay around 1700 rupees.

So I have dropped a mail to Titan Customer service and they have raised a complaint and the executive had contacted me. They also replied the same, this is really sorrowful that such a reputed company is offering such a disgusting service.

How can an ordinary man can afford this amount?

Either company should provide full replacement or they need to provide strap to purchase for low amount.