Fastrack — Fastrack steel strap watch | |||||
This watch was purchased less than a year ago. The watch case started corroding within first few months itself. Please understand that this is when i havent used it in rainy season, as soon as it rains i would get it off my hands clean and keep it inside vehicle. Recently when i wore it, the crown came off, when i went to fix it, they took 3-4 days just to fix it. For corroding / rust, they said company has to fix it and it would take 1 MONTH or more. I have used sonata watches of much lesser cost than this Fastrack, ever since i wore a watch and till date I never had to leave it at a service centre for 1 month or more and even more I never faced such an issue even after years of rough usage. This was my first FASTRACK purchase and i am truly disappointed by the quality of product I received and also the service quality, timeframes offered by TITAN (FASTRACK) Was this information helpful? | |||||
 6 Comments | |||||
Comments
Dear Ashok JP,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
You have posted this nessage here after i replied to your pm that complaint is not yet resolved.
I have just submitted watch for claim and its in process.
After reading my message and still posting here that issue is resolved is very irresponsible.
I have just submitted watch for claim and its in process.
After reading my message and still posting here that issue is resolved is very irresponsible.
TITAN/Fastrack social team considered my complaint as resolved at their own discretion, wheras the fact is I still havent seen my watch for 1 n half months.
My watch is lying there for 1 n half months, and everytime i visit, i just get an extention of 1 week OR that they would call me back same day(never happened).
Anyhow, I learned a lesson to never go for Fastrack / Titan brand for watches. First for the poor quality and second for the watch lying with service centre for 1-2 months out of the 1 year warranty.
My watch is lying there for 1 n half months, and everytime i visit, i just get an extention of 1 week OR that they would call me back same day(never happened).
Anyhow, I learned a lesson to never go for Fastrack / Titan brand for watches. First for the poor quality and second for the watch lying with service centre for 1-2 months out of the 1 year warranty.
Dear Ashok jp,
Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Again a copy paste from same person.
if you really dont care to spend few minutes to understand the concern, kindly "donot" attend to it.
If you had spend, just 1 minute, just "1 minute", you would have least understood that my contact details were already shared with you during the initial stages of complaint.
How you react to customer concern here, and how your team further takes it forward carelessly with no regards to concern / meeting the committed timeframe, this just degrades the value I had for Fastrack / TITAN for all these years.
I wont beg for resolution hereafter, I will wait for 1 more week totally. I will then approach consumer court (actual) with copy of bill, copy of your responses, recorded phone calls of service centre and seek necessary steps to resolving this.
if you really dont care to spend few minutes to understand the concern, kindly "donot" attend to it.
If you had spend, just 1 minute, just "1 minute", you would have least understood that my contact details were already shared with you during the initial stages of complaint.
How you react to customer concern here, and how your team further takes it forward carelessly with no regards to concern / meeting the committed timeframe, this just degrades the value I had for Fastrack / TITAN for all these years.
I wont beg for resolution hereafter, I will wait for 1 more week totally. I will then approach consumer court (actual) with copy of bill, copy of your responses, recorded phone calls of service centre and seek necessary steps to resolving this.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
936
Pending
0
Resolved
248
View all 936 Fastrack reviews & complaints
View all Fastrack contact information
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve