[Resolved] Fastrack — Fastrack watch strap repair

murali786

from Puducherry, Puducherry

Address:

Pondicherry, Puducherry, 605008

I bought a wacth at AV SATTVA PVT LTD, 178 MISSION ST PONDICHERRY The strap was dis located i gave it for service on 13.11.2015 but still today i dint get any response from your side. i have lodged a complaint on online the ref # 1029676 i went to the shop 5 times and phoned 10 times i am fedup with this service i have all telephone talks and the complaint number, so i hope this is enough for me to go the the court of law, and you are forcing me to go to the court if i did not get any response within today i will go to the court of law and this issue will be taken to the all newspapers and local TV chanels. this is final notice bye

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Aug 7, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Dear Murali,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 18/12/2015 and the ticket number is as follows :1029676. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve