[Resolved] Fastrack — Gift voucher

sebastianRichard

from Bengaluru, Karnataka

Address:

560100

Hi Team,

I have received a gift voucher 5000 points from my company and i used 2800 and balance i went last week and planned to purchase a new watch. but we tried to swipe it's send a message that it can we utilized only once.

i representative in forum mall bangalore has not notified me initially and also he said you can use the balance amount. Kindly help me. i have worked for 5 years and i got 5000 points. Please help.

Regards
Sebastian

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Aug 9, 2021

Complaint marked as Resolved

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Sebastian,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve