Fastrack — I am complaining about the sub-standard strap.

Address:

West Tripura, Tripura, 799003

I am very much disappointed about the watch purchased which bears the logo of fastrack from one of your exclusive showroom. The details of the watch is given along with its present photo. As one can see from the details and the photo that there is a severe damage on the strap of the watch. Now i can assure you that i have not mishandled or you may investigate by experts whether the strap was mishandled or not. Having said that the guarantee which the company provided strictly says the guarantee doesn't covers damaged caused by mishandling including damage to mineral glass or acrylic crystal and strap/bracelets. Any educated customer can understand this. The guarantee also says that straps are not covered.
But my question is that when i purchased your product i purchased it for the quality. You assure me about the quality of the mechanical parts but i must say that the watch that i purchased from your so called exclusive showroom is a sub-standard product. The strap proudly bears the logo of your brand. But sadly doesn't bear the quality that a customers expects.
For your further information i went to one of your service centre located in agartala. As expected the executives did not entertained me or my plea to change the strap of the watch. I am not at all wiling to pay a single paise for changing the sub standard strap and truly speaking i don't expect the company to change it for free.
I want to convey that i am a customer of your product and i am not happy.
Model no: nj3039sl02c
Date of purchased: 11-nov-2017
For any further queries contact: [protected]@gmail.com
Or call : +91-[protected]