Fastrack — new fastrack watch stopped working

I had purchased a watch from fastrack showroom lulu mall, kochi. After a few days, i noticed that my watch was not working correctly. Three to four days later, i went back to the showroom for complaint. But the salesman told me go to titan showroom for the repair. He was not ready to change the piece though in warranty period. So, i went to the titan showroom lulu mall, kochi. They gave me my watch immediately after repairing. But after that also, it has stopped working within 20 days. It happened 4-5 times till now and they are not ready to replace my watch. People prefer brand because of the services provided and but i would recommend readers not to buy fastrack products. Their services are not good. This is not what a buyer expects from a brand. Pallavi [protected]
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Dear Pallavi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
I was bought belt in dec 17 yesterday belt hook damaged ... hook damaged approx within 3 month ... quality of hook metal badly poor ...

Take necessary action on this as soon as possible

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