Fastrack — Poor quality watch, I need replacement. | |||
I purchased fastrack watch(Model -3099SP02) from Pune Central on 24/08/2014. 1)Within a month stem of crown was broken (I really don't know how), when I tried re-adjusting time. It was with service center ("TITAN CARE" "M/S V R AGENCIES PVT LTD II " located at 'ITI Road, Aundh, Pune-07') for couple of weeks. They repaired it and watch was working fine. 2) In January 2015, My watch suddenly stopped working. I had to rush to same service center mentioned above. As per the watch care expert, Machine might have been damaged and they need to replace it. It is currently not available and we need a couple of weeks to get this replaced. They returned me the watch after "Approx delivery" date. 3) Currently the crown of this watch is broken. It was broken when I had the watch on my wrist. The same service center now demands Rs. 100/- for CROWN STEM cost. The watch is still under the warranty period. This was not at ll expected when I purchased fastrack watch. I haven't really mis-handled watch by any means. I have cared a lot for my watch. I need to get this watch replaced as I am at all satisfied with performance of this watch. Thanks, Krunal Khatri. Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Krunal Khatri,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Krunal Khatri,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
It seems that, this forum is of no use. I posted it on 30th Jun, Till now I haven't received any response from anyone regarding my watch. All I got is copy pasted template messages which you can see above. Any one reading this please don't buy fastrack watch, It's my advise based on what experiences I had.
Dear Krunal Khatri,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Thanks,
Krunal Khatri.