Fastrack — Replacement warranty | |||
I bought a fastrack bag from Gandhinagar fastrack store last year. The bag needed to repair so gave it back to the store to get it exchange by the new one. They said first that it will be replaced within 15 days. Its been 45 days now they haven't replaced my bag till date. Now when I go they say that the bag is no more in production and out of stock from the company. But its still available on the official website of Fastrack. This kind of service was not expected from such a known brand and this attitude towards the customer is not at all appreciable. I have to leave Gandhinagar within 10 days after that even if the bag comes after replacement to the store I wont be available. This is very annoying.!! Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I got it from the store on 5th april.
I went there the other day after posting this comment. I told them that its available on the website and in the other stores. I told them to call now and ask in the other store in Ahmedabad. He then called and asked whether its available or not. He said that its available there and you will get it by that very evening. I got my bag finally then. I just told him that 'you would have taken this action way before, you wasted so much of time' his response was, just a wry smile.
Thanks Steve for the concern.!!
I went there the other day after posting this comment. I told them that its available on the website and in the other stores. I told them to call now and ask in the other store in Ahmedabad. He then called and asked whether its available or not. He said that its available there and you will get it by that very evening. I got my bag finally then. I just told him that 'you would have taken this action way before, you wasted so much of time' his response was, just a wry smile.
Thanks Steve for the concern.!!
Dear Prashanjeet,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve