Fastrack — service center people did not repair my bag | |
Hi, I purchased my fastrack bag on 24/10/2016. Its strap started tearing due to manufacturing defect and there was tearing of material inside the laptop pocket. I submitted my bag which was under warranty to fastrack service center at mgf metropolitan mall, gurgaon on[protected] for repair. They kept the bag for around 2 months after committing return in 10 days and did not even repair my bag. The outside strap is fixed but inside worn out material is still intact and they took their hands back saying that they cannot do anything further. They wasted my time and money (By keeping my bag for 2 months and not even repairing that) and still have not provided any resolution. Please provide any resolution on this issue. Was this information helpful? | |
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve