Fastrack — Service not provided at your end - kalyan silks trichur pvt ltd, trivandrum

Jacob Mathen

Address:

695 005

I had purchased a watch for my daughter model nf9827pp07 on 19april 2016 while on vacation. While she was there this vacation there was a problem with her strap for which she visited their show room at trivandrum and as the guarantee card was in saudi arabia i had send a whatsapp of this paper to be shown at their shop. They had informed me that they will check with your office is that is valid or not and till date we have not received any updates.
They want us to carry these paper always as it means that your watches are prone to damages anytime.

I want you to clear off this issue before she leave back to the kingdom of saudi arabia before 15 august 2016 or else i should be informed so that i too can move on my next step of actions.

Thanks

Jacob mathen
[protected]

Was this information helpful?

No (0)

Yes (0)

Related Fastrack reviews

View all 936 Fastrack Reviews

Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Jacob,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve