[Resolved] Fastrack — spares not available

shubhangi prashant ghewade

from Kolhapur, Maharashtra

Address:

Kolhapur, Maharashtra

Reminder

I was buy fastrack watch sino2, item code - ng2404sm01, hsn code - 9102, qty 1, amount-2995 from tarabai park, kolhapur shop which store state code is 27. I was buy this watch dated 15/07/2017. Back cover of the watch was loss by me. I went to your customer careat dasara chowk, kolhapur.. As my watch is in warranty period, he suggest me the replacement of watch scheme. I agreed for that. But after some days they told me that this can not be possible.
I want solution on this. First you give me spare of watch. If not possible then give me my refund money or replace watch as it is in warranty period. How you told me that spares are not available and replacement can not possible. If problem not solve i will never buy fastrack watch again. Not only this but also tell other people not to buy fastrack watch.

Yours faithfully

Shubhangi p. Ghewade.
Kolhapur, maharashtra.

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Aug 6, 2021

Complaint marked as Resolved

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Shubhangi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve