[Resolved] Fastrack — trust broken | |||
Flat no 101 Dwaraka residency, Saichitra nagar lane_7, Ramanthapur, Hyderabad_500013 5th november 2017 Fastrack Respected sir/mam, I am aryan, a fastrack customer. Through this letter i would like to draw your attention to the series of problems that i have been facing since i have bought a fastrack watch with model no ‘ng37022pp06cj’. Fastrack is a very renowned brand and is trusted for its quality products. I wonder how the watch has undergone so many quality checks. With this trust i have bought a fastrack watch. On 8/5/2017, the watch stopped working due to which i was late for school. But after a few days it started working automatically. And again after a couple of days the watch stopped working. The very next day i took my watch to the titan service centre in habsiguda, hyderabad and got it serviced. I was told that battery was working fine but there was a technical fault. But after a week it stopped working again. It stops working every now and then. Due these events i got vexed up with the watch. I am worried whether i can use the watch for my ensuing exams. So, it is my request that you kindly replace my watch or refund my money. Or else i have to seek institutional & others support. I hope that you keep up my trust on fastrac and respond positively. Thanking you Yours sincerely Aryan Cell no-[protected] Email - [protected]@gmail.com Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve