Fastrack — Unavaiable and poor performence f employe

Address:West Tripura, Tripura, 799001

In agartala ur showroom is the worst in all i had visited. All the employee specially technitions. They are lazy and always gossiping making customer wait for long hours.
On 22 april 2016 i purchased a watch from agartala. Thi is my 4th watch from titan. Just after 20-25 days it stopped. When i came to ur showroom they told that it is diffective and not available in the service center and asked to come after 30 days. Now 30 days had became 90days but till now they dont have it. A reputated company like this dont deserve to behave to their customers like this. For this i think ur market is going to be hampered. Plz take required steps regarding this or i will be bound to take legal proccedings. My details are given below
NAME-PRASENJIT SINHA
MODEL-3124SMO1
DOP-22 APRIL 2016
MEMBERSHIP NO[protected]
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Dear Prasenjit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
This not even an year old watch. I put it on my wrist n it burns my skin & my wrist starts itching badly.

Its been more than 10 day m not putting this watch on my wrist still It has not recovered the scars.

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    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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