[Resolved] Fastrack — Watch stops then and there. | |||
I bought the watch exactly 358 days before. (ie, on 16.12.2014) from Pothys Life Style from Thiruvananthapuram city. I was really exited to wear Fastrack at first. But a few months later, things changed. It stops all of a sudden. Thank God, I got 1 year warranty for the battery. Immediately, I approached an authorized service center in the same city(Titan Service Centre - Pattom, Thiruvananthapuram -Ed Heights, Pattom) and got the battery changed.You can check my credentials with the service centre. But unfortunately, to add to my agony, it took only a week's time for it to stop again. I can't believe that this thing comes with a brand name of the prestigious Fastrack. This is so embarrassing. Now, I raise my wrist to look not the time, but whether the second hand really ticks!! I posted the complaint in our friends group in Facebook. It was them who suggested me that I should intimate you as a last resort. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Visakh V Nair,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve