I have purchased a watch strap from titan show room (World of titan national electronics opp pgbt college tarbahar chowk bilaspur). After few weeks the strap starts cracking. I went to the shop as now i am sure they gave me a duplicate product but the shopkeeper denied of fake product and said it has serial and all mentioned in bill given to me and said this is company's problem you have to call them. I asked shopkeeper to show me the similar strap it had, he showed me one with a new watch. That one he showed is of good quality and looks genuine. I have a doubt that if shopkeeper is not wrong then company provide low quality product for loose selling or if not then the showroom is dealing in fake products.
Either of the case i suffered, not only lost my money, i lost trust. After getting product from authorised showroom with having perfect bill then also got these type of product.
I have no expectations of getting my money back after i googled the number of complaints and your responses.
Hereby am attaching the bill and product pick if something can be done.
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve